Next day, Gwen sat with her morning coffee and stared at her laptop for what felt like eternity. Unsure what to do, she called out towards the hallway, “Elizabeth? Do you mind helping with something?” Elizabeth appeared in the doorway. “Of course. What is it?” Gwen pointed to the insurance policy. “I don’t know how to word the first email. Could you draft it?”
Elizabeth took the seat beside her and read through the document. “Sure. You want it to be polite but firm, right? Something like: Dear Ms. Hartley, I am writing to confirm receipt of policy 294B1 in the name of Albert M. Dawson…” Gwen watched her type. The tone was perfect.