The first call was to the State Veterinary Medical Board. She had looked them up the night before and read through their complaints process twice. It was not quick or simple — she would need to submit a written complaint, supporting documentation, and be prepared for the process to take months. She did it anyway. She filled out the forms over a weekend, typed up a detailed account, and attached every document she had.
A few days after she submitted the complaint, she posted about her experience in a local pet owners’ forum — not naming the clinic yet, just describing what had happened in general terms and asking if anyone else had experienced delayed or incorrect diagnoses there. By the next morning, she had three private messages. Two of them were from people who had been patients at Dr. Harmon’s clinic.
A veterinary malpractice attorney named Marcus Fields agreed to take a consultation. He was straightforward: cases like this weren’t simple. She would need to establish that Dr. Harmon had deviated from the accepted standard of care, and that this had directly caused harm. Dr. Singh had already documented this in her report. That was useful.